McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer’s responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that’s the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer’s responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You’ll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier’s website.

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Nan

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Caroline Gardner Gold 50th Birthday Card - Foil Embossed

Available From: M&S

This beautiful 50th birthday card is great for all 50th birthday celebrations, features gold foil and embossing for that extra special touch. This card has been printed on board using a low chlorine pulp from sustainable forests and can be recycled.Product information This beautiful...
£25.50

£25.50

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per

Personalised Butterfly NAN Ornament - Wooden, 10cm

Available From: Argos

This personalised hotchpotch butterfly wooden NAN ornament is perfect for any occasion! This wooden ornament can be personalised with 3 lines of text as below. Message line 1 - 30 characters, message line 2 - 30 characters, message line 3 - 30 characters. Please...
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Caroline Gardner Granny Birthday Card - Gold Foil

Available From: M&S

Say Happy Birthday with this bright and colourful card. Finished with gold foilÂ this bold card is perfect for sending birthday wishes. Designed and produced in the UK. Supplied with a white envelope.Â Product information Say Happy Birthday with this bright and colourful card. Finished...
£25.50

£25.50

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Personalised Me to You NAN Wooden Ornament - 10x20cm

Available From: Argos

This personalised me to you wooden NAN ornament is perfect for any occasion! This wooden ornament can be personalised with 3 lines of text as below. Message line 1 - 40 characters, message line 2 - 40 characters, message line 3 - 40 characters....
£2.78

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Adorable Boofle Nan's Birthday Card

Available From: ASDA

Wish your lovely nan a happy birthday with this adorable Boofle card!
£5.55

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Grandma Bumble Bee Birthday Card - Abacus Cards

Available From: M&S

Grandma bumble bee birthday card with hand applied gems.Â Message inside reads "Enjoy your special day"Product information Grandma bumble bee birthday card with hand applied gems.Message inside reads \Enjoy your special day\ Brand A diverse and imaginative range of greetings cards from Abacus Cards, lovingly...
£2.78

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£2.78

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Boofle Nana Birthday Card - 165x190mm

Available From: ASDA

With help from adorable Boofle, make your nana feel extra-special on her birthday with this cute card! Message inside reads: Hope you have a wonderful birthday! With lots and lots of love Card size: 165 x 190 Envelope included

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Caroline Gardner Gold 50th Birthday Card - Foil Embossed

Personalised Butterfly NAN Ornament - Wooden, 10cm

Caroline Gardner Granny Birthday Card - Gold Foil

Personalised Me to You NAN Wooden Ornament - 10x20cm

Adorable Boofle Nan's Birthday Card

Grandma Bumble Bee Birthday Card - Abacus Cards

Boofle Nana Birthday Card - 165x190mm

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Caroline Gardner Gold 50th Birthday Card - Foil Embossed

Personalised Butterfly NAN Ornament - Wooden, 10cm

Caroline Gardner Granny Birthday Card - Gold Foil

Personalised Me to You NAN Wooden Ornament - 10x20cm

Adorable Boofle Nan's Birthday Card

Grandma Bumble Bee Birthday Card - Abacus Cards

Boofle Nana Birthday Card - 165x190mm

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