Our vision is to revolutionize global access to groceries and household essentials by starting with the UK as our export hub. With an unwavering focus on providing an unparalleled variety of products sourced from each country, we aim to redefine the way people shop, seamlessly connecting them to the products they need on a global scale.

McGrocer is a premier online platform that seamlessly brings together a wide selection of groceries, health & beauty, pets, household essentials and more - sourced from leading independent stores across the UK. Our goal is to make these products accessible to customers worldwide, offering convenience and variety. With a single delivery fee, our dedicated shoppers carefully curate and deliver your order straight to your doorstep, no matter where you are. We prioritize catering to diverse lifestyle choices, providing alternatives, and empowering you with more time to pursue what you love, while ensuring a superior international shopping experience.

For us, it's not about ultra-fast delivery or delivery of everything – it’s about satisfying the diverse lifestyle choices of people seeking alternatives and offering a more convenient grocery shopping experience, so customers can spend more time doing the things they love.

We currently ship to over 150 countries worldwide. Apart from restricted products such as alcohol, dangerous goods, medicines, and other items that may require further paperwork or are prohibited, we can deliver most products on our website straight to your door.

No. We operate on a DDU (Delivered Duty Unpaid) basis, which means that any applicable duties, taxes, or customs fees are not included in the price of your order and may be charged by the customs authorities in your country upon delivery. Where applicable, customers (buyers) are also responsible for obtaining all necessary licenses for importing the goods. We encourage you to carefully review the customs requirements in your country and to obtain any necessary licenses or permits before placing your order. Our returns policy is aligned with the shipping policy of the independent stores that we’re buying from.

The estimated transit time for delivery depends on a variety of factors, such as the product availability, quantity ordered, shipping method, destination, as well as time and date that the order was placed. Transit time refers to the duration between the moment your order leaves our fulfilment centre and the time it is delivered to your address. Please note that this does not include our shopping and processing time, which typically takes 24 - 48 business hours. Any customs clearance delays are excluded from the transit time frame. To ensure that you can track the status of your order, we will provide you with a tracking number. If your order is urgent or requires delivery at a specific time, please let us know in advance, as an additional fee may apply. Orders with multiple items may take longer to ship and may arrive on different days, as they may be shipped separately.

UK Domestic Delivery: 1 – 2 business days • Europe Priority Delivery: 1 – 3 business days • Europe Economy Delivery: 2 – 6 business days • Worldwide Delivery: 3 – 8 business days * Please bear in mind that the listed times are an estimation - your order may arrive. .

Once an order has been accepted and delivery has started, it cannot be cancelled. This is because our team immediately start shopping, processing, and packaging your order as soon as it is received, and once it has been handed over to the carrier, we are unable to retrieve it. If we must cancel such an order that is already in transit, then you'll have to bear the costs. If you have any concerns or questions about your order, please do not hesitate to contact our customer service team for assistance. Note: Due to food safety and hygiene reasons, some products cannot be returned (unless defective), for instance baby formula, personal care goods, and dangerous goods.

As an aggregating and delivery platform, we have limited information on each product on our website as such we do not offer product advice. Our shoppers pick up your order from independent UK stores and we deliver them to your door. We provide specific product information that can be found on the product description page. If you require additional information about a product, we recommend that you contact the manufacturer directly. We are always available to answer any questions and listen to suggestions - please email us at hello@mcgrocer.com .