McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Dog Ball Toys

£17.48

£17.48

Unit price

per

Waboba water-bouncing Fetch Dog Toy for Lake Play

Available From: johnlewis

Product code: 30648827 Paws down, the most fun retrieval toy for water-loving dogs Bounces on water only. Perfect for playing fetch at the beach, lake, or river. Dog dreams do come true! WARNING! THIS IS NOT A CHEW TOY. For supervised play only. Know...
£12.23

£12.23

Unit price

per

Waboba Durable Tailwind Outdoor Dog Retrieval Toy

Available From: johnlewis

Product description Product code: 30648830 Take your dog out to play all day and chase the Tailwind ball! It's super bouncy, ultra durable, and will be your dog's new best friend. Dog tested and approved. Howl yeah! WARNING! THIS IS NOT A CHEW TOY....
£15.03

£15.03

Unit price

per

Bone Barkers N-Gage Ball Dog Toys 3 Pack

Available From: Costco UK

Features - Natural Rubber - Durable & Flexible - Squeaking Balls - Floating Ball

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Waboba water-bouncing Fetch Dog Toy for Lake Play

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Bone Barkers N-Gage Ball Dog Toys 3 Pack

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Waboba water-bouncing Fetch Dog Toy for Lake Play

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Bone Barkers N-Gage Ball Dog Toys 3 Pack

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