McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer’s responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that’s the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer’s responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You’ll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier’s website.

The Importance of a Correct Skincare Routine: Tips and Products

Taking care of your skin is crucial to maintain its health and radiance. A good skincare routine should be simple, yet effective, to keep your skin looking youthful and glowing.

Here are a few tips to help you establish a proper skincare routine.

1. Cleanse your skin daily

Cleaning your skin is your skincare routine's first and most important step. Use a gentle cleanser to remove dirt, oil, and makeup. Cleansing your skin twice a day, once in the morning and once at night, is ideal.

2. Exfoliate regularly

Exfoliation helps remove dead skin cells and unclog pores, which can lead to clearer, smoother skin. It's important to exfoliate your skin once or twice a week, depending on your skin type.

3. Use a toner

Toner helps to balance your skin's pH, which can be disrupted by cleansing. A toner can also help to tighten your pores and provide hydration.

4. Apply moisturiser

Moisturising is key to keeping your skin hydrated and healthy. Choose a moisturiser that suits your skin type, whether it's oily, dry, or combination.

5. Protect your skin from the sun

The sun can cause damage to your skin, leading to dark spots and wrinkles. Using sunscreen with at least SPF 30 can help protect your skin from sun damage.

Now that you know the basics of a good skincare routine, here are some great skincare products available on mcgrocer.com:

Cetaphil Gentle Skin Cleanser
UpCircle Face Scrub Herbal Blend
Origins Zero Oil Pore Purifying Face Toner
Sukin Sensitive Facial Moisturiser
Holland & Barrett Mineral Sunscreen SPF 50

All of these products are highly rated and can help you achieve a healthy and radiant complexion. And the best part? mcgrocer.com delivers worldwide, so you can easily access these skincare products from your home.

A proper skincare routine is essential for maintaining the health and appearance of your skin. Incorporating these tips and using quality skincare products can help you achieve a youthful and glowing complexion.

Check out mcgrocer.com for a wide selection of skincare products - all products available for worldwide delivery.

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