McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer’s responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that’s the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer’s responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You’ll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier’s website.

5 Hair Care Tips for Healthy and Radiant Strands

Everyone wants to have healthy and shiny hair, but with all the pollutants and styling products that we use, it can be difficult to maintain. However, there are a few simple tips that can help you achieve the hair of your dreams and there are some options available on mcgrocer.com.

1. Cleanse regularly: It is important to wash your hair regularly to remove any dirt and styling products that can damage your hair. Choose a shampoo and conditioner that is appropriate for your hair type, whether it is dry, oily, or normal.

· https://mcgrocer.com/products/loreal-paris-elvive-colour-protect-shampoo-300ml?_pos=9&_sid=b8924feca&_ss=r

· https://mcgrocer.com/products/aussie-mega-shampoo-300ml?_pos=2&_sid=b8924feca&_ss=r

· https://mcgrocer.com/products/sukin-volumising-shampoo-500ml?_pos=1&_sid=b8924feca&_ss=r

· https://mcgrocer.com/products/aussie-mega-conditioner-200ml?_pos=1&_sid=1d4426f87&_ss=r

· https://mcgrocer.com/products/pantene-conditioner-cactus-275ml-1?_pos=4&_sid=1d4426f87&_ss=r

2. Protect from heat: Heat from styling tools such as blow dryers, flat irons, and curling wands can cause significant damage to your hair. To minimize the damage, use a heat protectant spray before styling and keep the temperature on the lower setting.

· https://mcgrocer.com/products/loreal-elvive-dream-lengths-heat-slayer-iron-spray-for-long-sleek-hair?_pos=3&_sid=d3c6b2828&_ss=r

· https://mcgrocer.com/products/tresemme-care-protect-heat-defence-spray-300ml?_pos=7&_sid=ed0b0fdaa&_ss=r

· https://mcgrocer.com/products/my-hair-matters-heat-protect-spray-300ml?_pos=1&_sid=d3c6b2828&_ss=r

3. Avoid over-styling: Constant brushing, blow-drying, and other styling techniques can lead to breakage and split ends. Limit your use of styling tools, and when you do use them, be gentle and avoid tugging on your hair.

4. Nourish from within: A healthy diet rich in vitamins and minerals is essential for healthy hair growth. Foods such as eggs, salmon, almonds, and spinach contain essential nutrients that promote hair growth and overall health.

· https://mcgrocer.com/products/hairburst-hair-vitamins-for-men-60-capsules-1-month-supply?_pos=9&_sid=c916b497f&_ss=r

· https://mcgrocer.com/products/holland-barrett-hair-vitamin-pineapple-flavour-60-gummies?_pos=2&_sid=c916b497f&_ss=r

5. Use hair oil: After washing your hair, you can apply a small amount of hair oil to the ends to nourish and protect your hair. Some popular oils for hair care include coconut oil, argan oil, and castor oil. Be sure to only apply the oil to the ends of your hair, as applying it to the roots can make your hair appear greasy.

· https://mcgrocer.com/products/loreal-elvive-extraordinary-oil-coloured-hair?_pos=1&_sid=8fa31e831&_ss=r

· https://mcgrocer.com/products/garnier-ultimate-blends-coconut-oil-hair-oil-for-frizzy-curly-hair-150ml?_pos=2&_sid=8fa31e831&_ss=r

Following these simple tips can keep your hair looking healthy and radiant. Remember to be gentle with your hair, and treat it with the care it deserves. You can have the hair you’ve always wanted with a little effort. McGrocer.com have a variety of products and you can choose the one suitable for you.

All of us here at McGrocer are wishing you a good hair care tips day!

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