McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Baby, Parent & Kids
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Beer, Wine & Spirits
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Christmas
Dietary, Lifestyle & World Foods
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- Table Sauces, Condiments & Dressings
  - Go to Table Sauces, Condiments & Dressings
  - Salad Dressings & Vinaigrettes
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- Water
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Food Cupboard
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- Big Price Drop
- Brown & Wild
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  - Go to Condiments, Sauces & Spreads
  - Sauces
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- Crystallised Ginger & Peel
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- Onion & All Purpose
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  - Rice & Grains
- Pasta & Rice
- Pasta, Rice & Grains
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  - Grains
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- Pastry Cases & Sponges
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- Pickle & Relishes
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- Seeds & Nuts
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  - Nuts
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- Sultanas & Currants
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Health, Beauty & Personal Care
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- Batteries & Household Essentials
  - Go to Batteries & Household Essentials
  - Batteries & Chargers
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  - Glasses Cleaner
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  - Shoe Care
  - Storage
- Beauty Gifts
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  - Best Of Gifting
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- Bladder Weakness
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  - Men's Sprays
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- Eco Friendly
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  - Eco-Friendly Washing Up
- Eye & Heart Health
- Flax & Pumpkin Seed Oil
- Foam & Cream
- Fragrance
  - Go to Fragrance
  - For Her
  - For Him
- Garden & DIY
  - Go to Garden & DIY
  - BBQs, Charcoal & Accessories
  - DIY & Car Care
  - Lawn & Plant Care
  - Outdoor Dining & Picnic
  - Plant Seeds, Planting & Tools
  - Weed Killer & Pest Control
  - Wild Bird Care
- Ladies Hair Removal
  - Go to Ladies Hair Removal
  - Bleach
  - Epilators
  - Razors & Blades
  - Removal Cream
  - Shaving Gel
  - Wax
- Makeup & Nails
  - Go to Makeup & Nails
  - Brushes, Sponges & Tools
  - Eyes
  - Face
  - Lips
  - Makeup Bags
  - Nails
- Men's Toiletries
  - Go to Men's Toiletries
  - Men's Beard Shaving & Grooming
  - Men's Deodorants
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  - Men's Skincare
- Minerals & Supplements
- Muscle & Joint
- Nibs & Powder
- Organic & Vegan
- Shakers & Flasks
- Shower & Soap
- Skin & Nails
- Squash & Cordial
  - Go to Squash & Cordial
  - Cordials
  - Double Strength
  - No Added Sugar Squash
  - Single Strength
  - Squash
- Stings & Repellent
Home Care & Cleaning
- Go to Home Care & Cleaning
- Air Fresheners
  - Go to Air Fresheners
  - Bin
  - Bin, Fridge & Vacuum Fresheners
  - Car Fresheners
  - Carpet Fresheners
  - Fabric Fresheners
  - Gels
  - Odour Remover
  - Room Sprays & Aerosols
  - Scented Candles
- Bin Bags & Bins
  - Go to Bin Bags & Bins
  - Bin Bags
- Dishwasher and Washing Up
  - Go to Dishwasher and Washing Up
  - Dishwasher Cleaner
  - Dishwasher Powders & Gels
  - Dishwasher Salt & Rinse Aid
  - Dishwasher Tablets
  - Washing Up
- Kitchen
  - Go to Kitchen
  - Kitchen Roll
  - Limescale Remover & Descaler
  - Oven & Hob Cleaners
  - Sink & Drain Unblockers
  - Speciality Cleaners
  - Surface Cleaners
- Laundry
  - Go to Laundry
  - Clothes Drying & Storage
  - Fabric Conditioner
  - Ironing
  - Laundry Detergents
  - Scent Boosters & Fabric Refreshers
  - Stain Removers & Whiteners
  - Water Softeners & Descalers
- Scourers & Cloths
- Wrapping Paper & Accessories
  - Go to Wrapping Paper & Accessories
  - Gift Bags & Boxes
  - Gift Tapes
  - Ribbon
  - Ribbon, Bows & Tags
  - Tissue Paper
  - Wrapping Paper
Occasions & Entertaining
- Go to Occasions & Entertaining
- Cakes
  - Go to Cakes
  - Candles & Cake Decorations
- Dips & Sides
- Greeting Cards & Stamps
  - Go to Greeting Cards & Stamps
  - Anniversary
  - Birthday
  - Blank Cards
  - Christening
  - Congratulations
  - Engagement
  - Father's Day
  - Get Well Soon
  - Good Luck
  - Humour
  - Leaving
  - Mother's Day
  - New Baby
  - New Home
  - New Job
  - Retirement
  - Stamps
  - Sympathy
  - Thank You
  - Valentine's Day
  - Wedding
- Party Tableware
  - Go to Party Tableware
  - Cups
  - Cups, Glasses & Straws
  - Eco Disposable Tableware
  - Napkins & Tablecloths
  - Plates
  - Plates, Bowls & Cutlery
Pets, Home & Garden
- Go to Pets, Home & Garden
- Choppers & Corers
- Clips & Wraps
- Coffee & Sugar Canisters
- Dusters & Brushes
- Flowers
- Home Lighting & Fire Logs
  - Go to Home Lighting & Fire Logs
  - Fire Logs
- Pins & Treasury Tags
- Saut脙漏 & Griddle Pans
- Scoops & Ladles
- Screws & Fixings
- Seafood & Pasta Utensils
- Throws & Rugs
- Timers & Measuring
Soft Drinks, Tea & Coffee
- Go to Soft Drinks, Tea & Coffee
- Blackcurrant & Summer Fruits Squash
- Coffee Shop Favourites
- Discover Craft Sodas
- Lime & Exotic Squash
- Soft Drinks

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John Lewis

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& battery toothbrushes
& breakfast biscuits
10+ packs
Accessories
Aftershave
Air Care

Trending Now

& battery toothbrushes
& breakfast biscuits
10+ packs
Accessories
Aftershave
Air Care

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