McGrocer is a British grocery shopping service that enables customers worldwide to order authentic UK groceries and essentials for international delivery. We source products fresh from well-established UK retailers - primarily top-tier stores with nationwide track records. This ensures you receive genuine British products with quality, competitive pricing, and the widest selection available.

Yes, McGrocer ships worldwide, including the United Kingdom. However, we cannot ship to countries subject to UK trade restrictions. Some products (alcohol, medicines, certain foods) may be restricted based on your destination's regulations. We recommend researching your local import laws before ordering, as we cannot guarantee all products will clear customs in every destination.

Your total order cost includes: Product Cost + Service Fee + Shipping Cost

• Product Cost: UK retail price
• Service Fee: Covers personal shopping, quality checking, sourcing, fulfillment, and consolidation
• Shipping Cost: Calculated by weight and destination
• NOT INCLUDED: Customs duties and taxes (you pay upon delivery)

Final pricing displayed at checkout before payment confirmation.

We require a minimum order value of £30 GBP before shipping costs. This ensures efficient sourcing and packaging across multiple UK retailers while maintaining quality service standards.

Processing Time: 1-3 business days for sourcing, quality checking, and consolidation

Shipping Times (after processing):

• Europe: 2-4 business days
• North America: 3-5 business days
• Asia Pacific: 4-7 business days
• Rest of World: 4-8 business days

Note: Times may extend during peak periods (Christmas, Easter) or when sourcing specialty items. We
recommend ordering early during holidays.

Yes, we accept returns of unused, unopened items within 30 days of delivery. Items must be in original
condition and packaging. You are responsible for return shipping costs to the UK.

Once delivery has started, orders cannot be cancelled as they are immediately processed for shipment. If a cancellation is requested after shipping has begun, the return cost will be borne by the customer.

Non-returnable items: opened food products, baby formula, personal care products, perishables past
expiry, and custom orders. For damaged or missing items, report within 48 hours with photo evidence for
full refund or replacement.

Yes, for international orders you may be responsible for import duties, taxes, and customs fees imposed by your local customs authority. These charges are not included in our pricing and must be paid upon delivery.

McGrocer operates DDU (Delivered Duty Unpaid), meaning all customs charges are your responsibility. We recommend researching your local import regulations and duty rates before ordering.

Yes! You'll receive tracking details via email when your order ships. Track your package on the courier's website using the provided number, with daily updates once in transit. Our customer service team can assist with any tracking questions. We maintain high packaging standards to ensure your British groceries arrive in excellent condition.

Since we source from multiple established UK retailers, if an item is unavailable from one store, we'll attempt to source it from another in our network. If completely unavailable, we'll offer a suitable
substitute or provide a full refund. We maintain strict quality standards by only purchasing from well established retailers, ensuring authentic British products. We'll contact you for substitution approval, and you can set preferences in your account.

Before Processing (typically within 2-4 hours): Orders can be modified or cancelled with full refund

After Processing Starts: No modifications or cancellations possible as sourcing has begun

Timeline: We begin sourcing within 2-4 hours of order confirmation to ensure fresh products and quick
delivery.

We're proud to have successfully delivered orders to customers across multiple countries, building a growing community of satisfied British grocery enthusiasts worldwide. Our commitment to sourcing only from licensed UK retailers ensures all products meet strict British food safety standards. We carefully select items with appropriate expiry dates for international shipping and follow proper handling procedures to maintain product quality throughout transit.

Tips for International Customers
Before Ordering:

• Research your country's import restrictions for food products
• Check local duty rates to budget for customs charges
• Verify your delivery address can receive international packages

Preparing for Delivery:

• Have identification ready for customs clearance
• Ensure someone is available to receive and pay any duties
• Prepare appropriate storage space for your British groceries

Seasonal Considerations:

• Order 2-3 days earlier during holiday periods (Christmas, Easter)
• Summer orders may require additional transit time for product protection
• Popular items may have limited availability during peak demand

Customer Service: Available Monday-Sunday, 9:00 AM - 5:00 PM GMT

Contact Methods:

• Email: hello@mcgrocer.com (Response within 24 hours)
• Live Chat: Available on our website during business hours
  

For Urgent Issues: Email us for same-business-day response on delivery problems or order concerns.

We're here to make your British grocery shopping experience as smooth as possible!