McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

First Aid Must Haves

A wellprepared first aid kit can make the difference in emergencies at home, work, or on the move. Discover essential items every first aid kit should include and learn why each one matters. All recommended products are available online from McGrocer for quick restocking and reliable quality.

Your Ultimate First Aid Checklist: Be Prepared for Anything

A well-stocked first-aid kit within the reach of every person in an ultimate rescuer. With the right supplies, you can be well-prepared for an emergency situation. Here's the check list of the most valuable supplies that must be present in your first-aid box:

Dettol Cleaning Liquid Antiseptic

The Dettol Antiseptic Solution is effective in killing bacteria. It will protect the injured area from germs and illness. Cleansing the affected area will also help to control the transmission of infection.

Sainsbury's Health Matters Antiseptic Wipes with Aloe Vera x10

Similar to liquid antiseptic, antiseptic wipes are also a great way to disinfect any wound. Antiseptic wipes are an effective and gentle way to clean scrapes, wounds, and cuts. Before using any ointment, medicine, or dressing, they disinfect the wound and the surrounding area.

Deep Heat Patch x4

Heat Patches are an effective way to relieve pain. Heat patches bring more blood to the area where they are applied. They are highly effective against stiff joints and muscle spasms.

Wilko Fixing Bandage 5cm x 4m

As you might have guessed already, Fixing Bandages are the biggest must have for any first aid box! The fixing bandages help to hold dressings firmly. They are light in weight, soft, and elastic. Moreover, they allow healing and cover the wounds adequately.

Tiger Balm Red Ointment 19g

The ointment will relieve pain and ache by protecting the injured area from the external environment. It allows your skin to rejuvenate. When applied, you will feel a hydration effect, which gives an emollient effect.

Wilko Non-Adherent Dressing Pads 5 pack

Non-adherent dressings are necessary to provide immediate relief to cuts, grazes, or post-operative wounds. They act like a cushion that protects the damage from further knocks.

Boots Non-contact Thermometer

Measuring the body temperature is the initial step. Non-contact thermometers measure the body temperature non-invasively and in no time. It also causes less distress to the affected person.

Wilko Pointed Tweezers

These pointed tweezers will help you to remove dust and debris from the wound. Injured areas are often covered with dirt, glass, or splinter. Removing such particles will help you to clean the infected area with extra precision.

Haber 50 Safety Pins Assorted Sizes

These assorted safety pins come in different sizes. They will help you to secure bandages and slings firmly. If you do not have forceps, disinfect safety pins and use them to remove foreign objects.

For more protection, check your kit regularly and replace expired products. You can find all the above products onMcGrocereasily. Check other first-aid supplies as well. They will help you to customise your first-aid box as per your needs. Prepare yourself well for any mishap. Take care of yourself and your loved ones.