McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer’s responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that’s the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer’s responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You’ll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier’s website.

British Groceries & Essentials | Delivered Worldwide

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McGrocer is an independent shopping service helping customers access UK products efficiently. We source from multiple UK retailers, aggregating orders to save you time and effort whether you're shopping locally or internationally. Products are carefully selected to ensure quality, with convenient delivery options.

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Frequently Ask Questions

McGrocer is a British grocery shopping service that enables customers worldwide to order authentic UK groceries and essentials for international delivery. We source products fresh from well-established UK retailers - primarily top-tier stores with nationwide track records. This ensures you receive genuine British products with quality, competitive pricing, and the widest selection available.

Yes, McGrocer ships worldwide, including the United Kingdom. However, we cannot ship to countries subject to UK trade restrictions. Some products (alcohol, medicines, certain foods) may be restricted based on your destination's regulations. We recommend researching your local import laws before ordering, as we cannot guarantee all products will clear customs in every destination.

Your total order cost includes: Product Cost + Service Fee + Shipping Cost

Product Cost: UK retail price
Service Fee: Covers personal shopping, quality checking, sourcing, fulfillment, and consolidation
Shipping Cost: Calculated by weight and destination
NOT INCLUDED: Customs duties and taxes (you pay upon delivery)

Final pricing displayed at checkout before payment confirmation.

We require a minimum order value of £30 GBP before shipping costs. This ensures efficient sourcing and packaging across multiple UK retailers while maintaining quality service standards.

Processing Time: 1-3 business days for sourcing, quality checking, and consolidation

Shipping Times (after processing):

Europe: 2-4 business days
North America: 3-5 business days
Asia Pacific: 4-7 business days
Rest of World: 4-8 business days

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