McGrocer is a British grocery shopping service that enables customers worldwide to order authentic UK groceries, snacks, and essentials for international delivery. We source products on-demand from multiple UK retailers, aggregate your order for cost efficiency, and ship directly to your doorstep anywhere in the world.
1. Our Service Model
What We Do: McGrocer operates as an international grocery export service, sourcing British products from UK supermarkets, specialty stores, and retailers based on your specific order requirements. We shop, consolidate, and ship your complete order internationally.
What Makes Us Different: We operate a fresh sourcing model, purchasing items directly from UK retailers based on your specific order requirements. This approach ensures you receive the freshest products, competitive pricing, and access to the widest selection of authentic British goods available at the time of your order.
2. Service Areas & Restrictions
Global Coverage: We ship to all countries worldwide, including the United Kingdom.
Restricted Destinations: We cannot ship to countries subject to UK trade restrictions or international sanctions.
Product Restrictions: Some items (alcohol, medicines, certain food products) may be restricted based on destination country regulations. Please research your local import laws before ordering, as we cannot guarantee all products will clear customs in every destination.
3. Minimum Order & Pricing
Minimum Order Requirements
Minimum Order Value: £30 GBP before shipping costs. This ensures efficient sourcing and packaging across multiple UK retailers.
Transparent Pricing Structure
Total Order Cost = Product Cost + Service Fee + Shipping Cost
Final pricing displayed at checkout before payment confirmation
4. Delivery Times & Processing
Average Standard Processing Time
1-3 business days for sourcing, quality checking, and consolidation
May extend during peak periods or when sourcing specialty items from multiple retailers
International Shipping Times
(After processing, times may vary due to customs clearance)
Factors Affecting Delivery
5. Shipping Specifications
Weight & Size Limits
Maximum Weight: 30kg per shipment Oversized Items: May incur additional charges (approval required before processing)
Packaging Standards
Shipping Calculation
Costs calculated automatically at checkout based on:
6. Customs & International Compliance
DDU (Delivered Duty Unpaid) Model
Your Responsibility: All import duties, taxes, customs clearance fees, and handling charges imposed by your local customs authority
Our Responsibility: Proper export documentation and accurate customs declarations
Important Notes
Customer Due Diligence
Before ordering, research your local:
7. Product Sourcing & Quality
On-Demand Shopping
We source products fresh for each order from:
Quality Assurance
Product Substitutions
If items are unavailable:
8. Order Management
Order Modifications
Before Processing Begins: Orders can be modified or cancelled After Processing Starts: No modifications possible as sourcing has begun Processing Start: Typically, within 2-4 hours of order confirmation
Order Tracking
Order Cancellation
Cancellation Window: Until processing begins (typically 2-4 hours after order) After Processing: Cannot cancel orders already being sourced or in transit Refund Process: Full refund if cancelled within allowable window
9. Returns & Refunds
Return Policy
Return Window: 30 days from delivery date Condition: Items must be unused, unopened, and in original packaging Return Shipping: Customer responsibility and expense
Non-Returnable Items
Refund Process
Damaged or Missing Items
10. Customer Responsibilities
By placing an order, you agree to:
Delivery Requirements:
Legal Compliance:
Order Management:
11. Limitations & Disclaimers
Service Limitations
Age-Restricted Products: Cannot purchase without proper verification Seasonal Availability: Some products may be temporarily unavailable Specialty Items: May require advance notice or longer processing times Geographic Limits: Service subject to UK export regulations
Liability Limitations
McGrocer's liability is limited to the value of your order. We are not responsible for:
Force Majeure
Service may be affected by circumstances beyond our control including:
12. Data & Privacy
Information Use: We collect delivery addresses, contact details, and purchase history to fulfil orders and improve service quality.
Data Protection: Personal information stored securely and not shared with third parties except as required for order fulfilment.
GDPR Compliance: EU customers have rights to access, correct, or delete personal data as outlined in our Privacy Policy.
13. Contact & Support
Customer Service Hours: Monday-Sunday, 9:00 AM - 5:00 PM GMT
Contact Methods:
Response Times:
14. Policy Updates
This policy may be updated to reflect service improvements or regulatory changes. Significant updates will be communicated via email notification. Continued use of our service constitutes acceptance of policy modifications.
Disclaimers
Product Images & Retailer Relationships: Product images are sourced independently for reference only. Actual packaging and appearance may vary. McGrocer operates as an independent shopping service and is not officially affiliated with, endorsed by, or sponsored by the retailers from whom we source products.
Service Nature: McGrocer is not a manufacturer or authorized distributor. We are a shopping service that purchases items from legitimate UK retail channels for international consolidation and shipping.
Food Safety: Customers are responsible for ensuring imported food products comply with local food safety regulations and personal dietary requirements.
Last Updated: 4 July 2025
McGrocer - Bringing authentic British groceries to your door, worldwide.
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