Last Updated: March 2026
This policy forms part of the McGrocer Terms of Service. By placing an order on McGrocer and confirming the International Shipping Information at checkout, you acknowledge and agree to the terms outlined below.
Orders typically begin processing shortly after checkout.
McGrocer is a cross-border commerce platform that enables customers worldwide to purchase everyday consumer products available from UK retailers.
Customers can shop from multiple retailers in a single basket, and McGrocer handles the sourcing, consolidation, and international delivery of those items.
Products are purchased from established UK retail stores and authorised distributors after an order is placed, then prepared for export and dispatched through our international courier network.
Our courier partners collect shipments from our fulfilment facility daily and deliver orders worldwide using express international services.
McGrocer currently ships to 150+ countries worldwide.
Shipping availability may vary depending on:
UK export regulations
Courier service coverage
Destination country restrictions
International sanctions or trade controls
Some destinations may experience customs inspections or regulatory delays.
For international shipments, the customer acts as the Importer of Record.
This means you are responsible for ensuring that the products ordered comply with the import laws of your country.
Customers are responsible for confirming that items ordered are permitted for import into their destination country before placing an order.
International shipments are typically sent Delivered Duty Unpaid (DDU).
Customers may be required to pay:
Import duties
Local VAT/GST
Customs clearance fees
Government inspection charges
These charges are determined by local authorities and are not controlled by McGrocer.
Customs authorities may inspect shipments entering a country.
Customs clearance procedures and regulatory decisions are outside McGrocer’s control.
Customers acknowledge that international shipments may experience delays or additional documentation requests during customs processing.
If a shipment is refused entry by customs authorities, returned due to import restrictions, or abandoned by the recipient:
Customers remain responsible for all shipping costs, customs charges, and return courier fees incurred.
If a returned shipment is received by McGrocer, any refund may be issued after deduction of all shipping, return handling, and related charges.
If goods are confiscated, destroyed, or abandoned by authorities, the order will not be eligible for refund or replacement.
Certain product categories may be subject to additional requirements depending on the destination country.
Examples include:
Age verification may be required. Some destinations require import permits.
Items are supplied in UK specification (220–240V) with UK plugs.
Certain items require specialised courier documentation and packaging.
A £87 courier handling fee may apply where required.
McGrocer ships ambient (shelf-stable) goods only.
We currently do not ship:
Frozen foods
Refrigerated items
Products requiring cold-chain transport
Transit conditions may affect temperature-sensitive items.
Orders typically begin processing within 1–3 business days.
Processing includes:
Product sourcing
Quality checks
Order consolidation
Export packaging
Once sourcing begins, orders cannot be modified or cancelled.
Estimated delivery times after dispatch:
Europe: 2–4 business days
North America: 3–5 business days
Asia Pacific: 4–7 business days
Rest of World: 4–8 business days
Delivery times may vary due to customs inspections or courier delays.
Products are sourced from UK retailers at the time of order.
If an item becomes unavailable:
A substitute may be offered
The customer will be contacted where possible
Unavailable items will be refunded if no suitable replacement is accepted
Due to hygiene, safety, and retailer policies, the following items cannot be returned:
Opened food products
Baby foods and infant nutrition products
Personal care or hygiene products
Perishable or temperature-sensitive goods
Items with short shelf life
Custom or special-order products
Products purchased specifically at customer request
Customers must report damaged or missing items within 48 hours of delivery.
Where appropriate, photographic evidence may be required.
Verified claims may qualify for replacement or refund.
McGrocer’s liability is limited to the value of the order placed through our platform.
McGrocer is not responsible for:
Customs delays or inspections
Government confiscation of goods
Destination country import restrictions
Courier delays outside our control
By completing checkout and confirming the International Shipping Information, you acknowledge that:
You have reviewed this Shipping Policy
You accept responsibility as the Importer of Record
You understand international shipments are subject to customs control
McGrocer
Shop the UK. Delivered Worldwide.
Customer Support
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