We can ship to nearly any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


If you wish to arrange the delivery of a large item by yourself or if you do not find a shipping rate for your location, please contact us via email hello@mcgrocer.com or the WhatsApp (customer support service) on McGrocer.com.

Transit Time
Transit time is how long it takes for an order to be delivered to your address after it leaves our fulfilment centre. It excludes our shipping processing time 1-2 business days

When an order is placed online or through our customer support service, the estimated time frame for delivery is based upon a number of factors, including the destination, shipping method, and the time in which the order was placed.

Although most orders are delivered within their estimated transit times, key business centres are usually the shorter side of the transit times while some orders may take a little longer depending on the destination and when your order was placed.

We will provide you with a tracking ID so you know the status of your order. Tell us if it's urgent or if you have a preferred delivery time (additional fee may apply). Orders with multiple items may ship separately and arrive on different days.

Shipping Rates and Delivery Estimates

  • UK Domestic Delivery: 1 – 2 business days
  • Europe Priority Delivery: 1 – 3 business days
  • Europe Economy Delivery: 2 – 6 business days
  • Worldwide Delivery: 2 – 8 business days
* Please keep in mind that the listed times are an estimation and, depending on product availability, it is possible that your product may arrive on a sooner date.
United Kingdom
We now offer single delivery rates across the entire United Kingdom.
  • England, Wales and Scotland - £8.29 for up to 30kg
  • Northern Ireland and Scottish Islands - £18.51 for up to 30kg
  • Channel Islands and Isle man - £19.84 for up to 30kg

International
Use our shipping calculator on the cart page to check international shipping estimates and weights over 30kg.

Customs, Duties and Taxes
Orders shipped outside of the UK may be subject to import duties and taxes. Please note that the customer will be responsible for any customs tariffs, taxes, etc. applied to your order. If the customer does not pay the import duty/tax on time, the customers shipping fee will not be refunded when the order is returned.

Damages
McGrocer is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Cut-off Time
Orders placed before 10am on working days (Monday to Friday) will be processed and despatched within 48 hours (excluding bank holidays). All orders placed over the weekend will be despatched on the following Monday/Tuesday.

Standard Weight
The shipping cost will be calculated at the checkout once you have entered your shipping address. The maximum size for orders may vary per country.

UK Export to Worldwide
Shipments are charged at the greater of actual and volumetric weight.

  • Max Piece Weight - 300 kg
  • Max Shipment Weight - 1,000 kg
  • Max Piece Dimensions (LxWxH) - 120 x 80 x 80 cm
  • Max Pallet Dimensions (LxWxH) - 120 x 120 x 160 cm
UK Export to Europe
  • Max Piece Weight - 70 kg
  • Max Shipment Weight - 1,000 kg
  • Max Pallet Weight - 1,000 kg
  • Max Pallet Dimensions (LxWxH) - 120 x 120 x 160 cm
UK Local
  • Max Piece Weight - 30 kg
  • Max Piece Dimensions (LxWxH) - 60 x 50 x 50 cm

Over Weight Piece
Contact us to get delivery rates for an item over 70kg. Otherwise, we’ll contact you if any piece in your shipment is over 70kg in weight.

We are always available to answer any questions and listen to suggestions regarding our delivery policy. Call us on 07493 687586, or email us at hello@mcgrocer.com any time.

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