McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Products

'; document.body.appendChild(appScripts); }, 2000); });

Trending Now

Trending Now

Categories

Refined By Clear all

Products

Boggle Classic Travel Game: 90-Second Word Game

McGrocer's Bohemian Lemon Soap - Palm-Oil Free

Talking Tables Boho Floral Paper Plates - 23cm (Pack of 12)

Talking Tables Boho Floral Napkins - 20 Pack

Boi-ing Bright On Concealer 5ml - Brightening Serum - Dark Brown

Boi-ing Cakeless Concealer 5ml - Full Coverage

Boi-ing Industrial Strength Concealer 3g - Full Coverage

Bois 1920 Come L'Amore EDT - 100ml Spray

Bois 1920 Nagud Eau de Parfum (100ml)

Bois 1920 Nagud Eau de Parfum 100ml Spray

Bois 1920 Oro Rosa Eau de Parfum 50ml Spray

Bois 1920 Relativamente Rosso Eau de Parfum 50ml Spray

Bois 1920 Sushi Imperiale EDT 100ml - Italian Perfume

Bokara Hammered Metal Table Lamp - 50cm Grey Shade

BOL Butternut Squash & Chilli Soup - Vegan, 3 of 5-a-Day

BOL Butternut Squash Chilli Soup - 600g Vegan Pot

BOL Chocolate Power Shake - 410g Vegan Protein Shake

BOL Coconut Lentil Daal - 450g One-Pot Vegan Meal

BOL Creamy Laksa Ramen - 345g Vegan Fresh Noodles

BOL Creamy Thai Green Curry Veg Pot - 345g

Subtotal

Trending Now

Trending Now

Trending Now

Categories

Refined By Clear all

Products

Sort by:

Shop the look

Choose Options

Edit Option

Back In Stock Notification

Subtotal

Trending Now