To request a refund due to order issues, you must make your request within 7 days of delivery.
Let us know as soon as possible if your order—
Is missing items that you were charged for on the final receipt
Contains damaged, spoiled, or otherwise unusable items
Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage. You’ll also need the receipt or proof of purchase.
Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won't see refunds in your McGrocer account.
Note: Refunds are subject to certain conditions.
The return will be subject to the store’s return policies, which vary by retailer.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
You’ll get an email confirmation for any credits or refunds, and we’ll let you know as soon as any other issues are resolved. Refund and credit amounts vary.
Exceptions / Non-Returnable Items
Once an order has been accepted and in transit, it cannot be cancelled. This is because our team immediately start shopping, processing or preparing your order as soon as it is received, and once it has been handed over to the carrier, we are unable to retrieve it. If we must cancel such an order that is already in transit, then you'll have to bear the costs.
If you have any concerns or questions about your order, please do not hesitate to contact our customer service team for assistance.
Due to food safety and hygiene reasons, some products cannot be returned (unless defective), for instance, baby formula, personal care goods, dangerous goods as well as other goods which may deteriorate, expire rapidly or raise other food safety concerns.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.